Plum Voice - TTS Engine Performance Issues – Incident details

All systems operational

TTS Engine Performance Issues

Resolved
Degraded performance
Started over 1 year agoLasted 1 day

Affected

Plum Voice Core Products

Degraded performance from 6:10 PM to 8:37 PM

DEV

Degraded performance from 6:10 PM to 8:37 PM

PCI DEV

Degraded performance from 6:10 PM to 8:37 PM

FUSE

Degraded performance from 6:10 PM to 8:37 PM

PCI Fuse

Degraded performance from 6:10 PM to 8:37 PM

Updates
  • Resolved
    Resolved

    Issue is fully resolved and officially status is being moved from monitoring to resolved.

  • Monitoring
    Monitoring

    TTS Engines are now performing as expected. We're continuing to monitor results. We appreciate your patience.

  • Investigating
    Investigating

    We're experiencing degraded performance with text-to-speech services. Callers may experience dead air on calls or may not be able to completely navigate through IVR menus.