Plum Voice - Incident Affecting Fuse Call Connection – Incident details

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All systems operational

Incident Affecting Fuse Call Connection

Resolved
Degraded performance
Started over 2 years agoLasted about 3 hours

Affected

Plum Voice Core Products

Degraded performance from 2:27 PM to 5:55 PM

FUSE

Degraded performance from 2:27 PM to 5:55 PM

PCI Fuse

Degraded performance from 2:27 PM to 5:55 PM

Updates
  • Resolved
    UTC
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    The issue has been identified and we are working on a resolution.

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