Plum Voice - Incident Affecting Call Connection – Incident details

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All systems operational

Incident Affecting Call Connection

Resolved
Operational
Started over 2 years agoLasted about 5 hours

Affected

Website

Operational from 8:45 PM to 1:16 AM

Plum Voice Core Products

Operational from 8:45 PM to 1:16 AM

DEV

Operational from 8:45 PM to 1:16 AM

PCI DEV

Operational from 8:45 PM to 1:16 AM

FUSE

Operational from 8:45 PM to 1:16 AM

PCI Fuse

Operational from 8:45 PM to 1:16 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    UTC
    Monitoring

    Following the routing adjustments we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from degraded performance to operational. Our team is still working diligently to ensure optimal service is fully restored.

  • Identified
    UTC
    Identified

    We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to degraded performance. Our team is continuing to work on fully resolving the issue to restore optimal service.

  • Investigating
    UTC
    Investigating

    We've identified an outage impacting our services. Our team is currently investigating the issue to determine its cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore service as quickly as possible. Further updates will be provided as more information becomes available.

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