Plum Voice - Inbound Voice Disruption – Incident details

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All systems operational

Inbound Voice Disruption

Resolved
Partial outage
Started almost 2 years agoLasted about 3 hours

Affected

Plum Voice Core Products

Partial outage from 11:49 AM to 2:53 PM, Operational from 2:53 PM to 3:15 PM

DEV

Partial outage from 11:49 AM to 2:53 PM, Operational from 2:53 PM to 3:15 PM

PCI DEV

Partial outage from 11:49 AM to 2:53 PM, Operational from 2:53 PM to 3:15 PM

FUSE

Partial outage from 11:49 AM to 2:53 PM, Operational from 2:53 PM to 3:15 PM

PCI Fuse

Partial outage from 11:49 AM to 2:53 PM, Operational from 2:53 PM to 3:15 PM

Plum Voice Services

Partial outage from 11:49 AM to 2:53 PM, Operational from 2:53 PM to 3:15 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. Thank you for your continued patience.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    Some callers to the Plum Voice infrastructure are unexpectedly receiving a fast busy tone. We are aware of the issue and have all necessary resources engaged to resolve the issue as soon as possible.

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