Plum Voice - Planned Platform Update – Maintenance details

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All systems operational

Planned Platform Update

Completed
Scheduled for June 19, 2024 at 3:00 AM – 6:00 AM

Affects

Plum Voice Core Products

Under maintenance from 3:00 AM to 6:00 AM

PCI DEV

Under maintenance from 3:00 AM to 6:00 AM

PCI Fuse

Under maintenance from 3:00 AM to 6:00 AM

Plum Voice Services

Under maintenance from 3:00 AM to 6:00 AM

Inbound Calling

Under maintenance from 3:00 AM to 6:00 AM

Outbound Calling

Under maintenance from 3:00 AM to 6:00 AM

Updates
  • Completed
    June 19, 2024 at 6:00 AM
    Completed
    June 19, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    June 19, 2024 at 3:00 AM
    In progress
    June 19, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    June 19, 2024 at 3:00 AM
    Planned
    June 19, 2024 at 3:00 AM

    We will be updating the Plum Voice platform to correct a scenario where voicemail recordings can unexpectedly be terminated prematurely. The infrastructure supporting these operations, existing in an active/active configuration. This maintenance window will account for the updating of infrastructure supporting 50% of the traffic within the active/active architecture. The completion of this maintenance will occur on Friday, Jun 21st at 3:00 AM UTC. Zero downtime is expected with this maintenance.

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