Plum Voice - Outbound Calls and SMS Stuck in Queuing State – Incident details

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All systems operational

Outbound Calls and SMS Stuck in Queuing State

Resolved
Major outage
Started about 1 year agoLasted 1 day

Affected

Website

Operational from 7:27 PM to 9:35 PM

Plum Voice Core Products

Degraded performance from 7:27 PM to 8:08 PM, Operational from 7:27 PM to 9:35 PM, Degraded performance from 8:08 PM to 12:38 AM, Partial outage from 12:38 AM to 9:35 PM

DEV

Operational from 7:27 PM to 9:35 PM

PCI DEV

Operational from 7:27 PM to 9:35 PM

FUSE

Operational from 7:27 PM to 9:35 PM

PCI Fuse

Degraded performance from 7:27 PM to 12:38 AM, Partial outage from 12:38 AM to 9:35 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We've identified that the issue is continuing to impact outbound calls queuing, specifically to our PCI Fuse environment. We're actively working on a fix and will share updates as we make progress.

  • Resolved
    UTC
    Resolved

    Outbound queuing behavior has returned to normal. Outbound services are operating as expected at this time.

  • Monitoring
    UTC
    Monitoring

    We've identified the issue and restarted the necessary services. Outbound calls should begin processing, though there may be a slight delay as the backlog clears. We're continuing to monitor.

  • Investigating
    UTC
    Investigating
    We’re currently investigating reports of outbound calls and SMS not processing as expected. The team is reviewing the underlying systems and will provide updates as they become available.
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