Plum Voice - Notice history

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All systems operational

Website - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
100% - uptime

DEV - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

PCI DEV - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 99.93%

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Mar 2023
Apr 2023
May 2023

FUSE - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

PCI Fuse - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 99.93%

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Mar 2023
Apr 2023
May 2023

Insight - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Inbound Calling - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Outbound Calling - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

May 2023

PCI Traffic
  • Resolved
    Resolved

    This issue has now been resolved and all PCI traffic is now functioning normally.

  • Update
    Update

    Service disruption is observed to be intermittent. We are continuing to investigate.

  • Investigating
    Investigating

    We are currently experiencing issues exclusively impacting PCI traffic. Our team is currently investigating and we're looking forward to restoring services as quickly as possible.

Server Maintenance
  • Completed
    May 25, 2023 at 4:00 AM
    Completed
    May 25, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    May 25, 2023 at 12:00 AM
    In progress
    May 25, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    May 25, 2023 at 12:00 AM
    Planned
    May 25, 2023 at 12:00 AM

    We will be performing scheduled server maintenance. Measures are being taken to reduce the impact on our customers. Testing will be conducted before putting servers back into rotation. No downtime is expected.

Server Maintenance
  • Completed
    May 24, 2023 at 4:00 AM
    Completed
    May 24, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    May 24, 2023 at 12:00 AM
    In progress
    May 24, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    May 24, 2023 at 12:00 AM
    Planned
    May 24, 2023 at 12:00 AM

    We will be performing scheduled server maintenance. Measures are being taken to reduce the impact on our customers. Testing will be conducted before putting servers back into rotation. No downtime is expected.

Server Maintenance
  • Completed
    May 23, 2023 at 4:00 AM
    Completed
    May 23, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    May 23, 2023 at 12:00 AM
    In progress
    May 23, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    May 23, 2023 at 12:00 AM
    Planned
    May 23, 2023 at 12:00 AM

    We will be performing scheduled server maintenance. Measures are being taken to reduce the impact on our customers. Testing will be conducted before putting servers back into rotation. No downtime is expected.

PCI IVR Updates
  • Completed
    May 12, 2023 at 4:00 AM
    Completed
    May 12, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    May 12, 2023 at 1:00 AM
    In progress
    May 12, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    May 12, 2023 at 1:00 AM
    Planned
    May 12, 2023 at 1:00 AM

    We will be conducting updates to IVR servers in our PCI environment. No downtime is expected, and we have exercised all appropriate precautions to ensure continued service and proper call routing.

Apr 2023

Scheduled Maintenance - Call Flow Migration
  • Completed
    April 27, 2023 at 9:00 PM
    Completed
    April 27, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    April 27, 2023 at 1:00 PM
    In progress
    April 27, 2023 at 1:00 PM

    Maintenance is now in progress

  • Planned
    April 27, 2023 at 1:00 PM
    Planned
    April 27, 2023 at 1:00 PM

    We will be conducting maintenance. This maintenance is devoted to migrating call flow traffic to an entirely new data center. We have thoroughly tested our new environment to ensure continued call quality and performance. We do not anticipate any downtime or service disruptions.

Network Testing & General Maintenance
  • Completed
    April 25, 2023 at 4:00 AM
    Completed
    April 25, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    April 25, 2023 at 12:00 AM
    In progress
    April 25, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    April 25, 2023 at 12:00 AM
    Planned
    April 25, 2023 at 12:00 AM

    We will be conducting network testing and general maintenance. As part of the network testing, we will take precautionary measures and migrate traffic accordingly to prevent downtime. We do not anticipate any downtime or service disruption.

General Maintenance
  • Completed
    April 19, 2023 at 4:00 AM
    Completed
    April 19, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    April 19, 2023 at 12:00 AM
    In progress
    April 19, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    April 19, 2023 at 12:00 AM
    Planned
    April 19, 2023 at 12:00 AM

    We will be conducting general maintenance. No downtime or interruptions are expected.

Mar 2023

No notices reported this month

Mar 2023 to May 2023

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