Plum Voice - Notice history

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All systems operational

Website - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
Aug 1945
Sep 1945
100% - uptime

DEV - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Sep 1945

PCI DEV - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
Aug 1945
Sep 1945

FUSE - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
Aug 1945
Sep 1945

PCI Fuse - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
Aug 1945
Sep 1945

Insight - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
Aug 1945
Sep 1945
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
Aug 1945
Sep 1945

Inbound Calling - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 1945
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Sep 1945

Outbound Calling - Operational

100% - uptime
Jul 1945 · 100.0%Aug · 100.0%Sep · 100.0%

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Notice history

Sep 2025

No notices reported this month

Aug 2025

Investigating – Outbound Calls via Fuse Legacy Environment
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    After further monitoring, we’ve confirmed that the previous fix did not fully resolve the issue. Outbound call requests through Fuse Legacy API are not submitting. Our engineering team has identified the problem and is actively working on a fix.

    We’ll provide another update as soon as more information is available.

  • Monitoring
    Monitoring

    We’ve identified the problem and implemented a fix. Outbound call requests through Fuse Legacy API should now be processing normally. Our team is monitoring the platform to confirm stability.

  • Investigating
    Investigating

    We are currently investigating an issue affecting outbound calls placed through Fuse Legacy. Customers attempting to submit outbound call requests via the Fuse API or UI may encounter the error message: “A database error has occurred. Please contact your system administrator.”

    The issue has been observed on API requests to:
    https://fuse.plumvoice.com/api/apps/{application_id}/{deployment_id}/queue


    Our engineering team is actively engaged and working to identify the cause. We will provide updates here as more information becomes available.

Jul 2025

No notices reported this month

Jul 2025 to Sep 2025

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