Plum Voice - TTS & ASR Performance – Incident details

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All systems operational

TTS & ASR Performance

Resolved
Degraded performance
Started about 3 years agoLasted 1 day

Affected

Plum Voice Core Products

Degraded performance from 2:13 PM to 2:33 PM

DEV

Degraded performance from 2:13 PM to 2:33 PM

PCI DEV

Degraded performance from 2:13 PM to 2:33 PM

FUSE

Degraded performance from 2:13 PM to 2:33 PM

PCI Fuse

Degraded performance from 2:13 PM to 2:33 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved. Thank you.

  • Monitoring
    UTC
    Monitoring

    Initial performance issues resolved. Updating status to monitoring and continuing to evaluate.

  • Identified
    UTC
    Identified

    Our team is actively working on remediating TTS and ASR performance issues. We will update the status page with additional details as they become available.

  • Investigating
    UTC
    Investigating

    We are observing degradation in performance of ASR and TTS engines. Our team is currently investigating the issue and will provide updates on our status page.

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