Incident Affecting Fuse Call Connection

Resolved
Degraded performance
Started 7 months ago Lasted about 3 hours

Affected

Plum Voice Core Products
FUSE
PCI Fuse
Updates
  • Resolved
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    The issue has been identified and we are working on a resolution.