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Resolved
Incident Affecting Fuse Call Connection

Started
November 02, 2023 at 2:27 PM
Status
Resolved after about 3 hours

Impact

Degraded performance
Affected
Plum Voice Core Products
FUSE
PCI Fuse
  • Resolved
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    The issue has been identified and we are working on a resolution.