We have confirmed the full fix for this issue and are implementing it now. We expect resolution shortly.
Identified
Identified
We have identified the issue and have implemented a workaround to restore service. You may experience a slight delay in initial connection time, but calls now connect. We are continuing working on a final fix.
Investigating
Investigating
We are aware of a current issue impacting some customers' IVR experiences. This is preventing inbound calls from connecting as expected. We have all necessary resources engaged and will resolve the issue as soon as possible.
