Plum Voice - Investigating – Outbound Calls via Fuse Legacy Environment – Incident details

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All systems operational

Investigating – Outbound Calls via Fuse Legacy Environment

Resolved
Partial outage 30 %
Started 2 months agoLasted about 1 hour

Affected

Plum Voice Core Products

Partial outage from 8:15 PM to 9:02 PM

FUSE

Partial outage from 8:15 PM to 9:02 PM

PCI Fuse

Partial outage from 8:15 PM to 9:02 PM

Plum Voice Services

Major outage from 8:15 PM to 8:33 PM, Partial outage from 8:33 PM to 9:02 PM

Outbound Calling

Major outage from 8:15 PM to 8:33 PM, Partial outage from 8:33 PM to 9:02 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    After further monitoring, we’ve confirmed that the previous fix did not fully resolve the issue. Outbound call requests through Fuse Legacy API are not submitting. Our engineering team has identified the problem and is actively working on a fix.

    We’ll provide another update as soon as more information is available.

  • Monitoring
    Monitoring

    We’ve identified the problem and implemented a fix. Outbound call requests through Fuse Legacy API should now be processing normally. Our team is monitoring the platform to confirm stability.

  • Investigating
    Investigating

    We are currently investigating an issue affecting outbound calls placed through Fuse Legacy. Customers attempting to submit outbound call requests via the Fuse API or UI may encounter the error message: “A database error has occurred. Please contact your system administrator.”

    The issue has been observed on API requests to:
    https://fuse.plumvoice.com/api/apps/{application_id}/{deployment_id}/queue


    Our engineering team is actively engaged and working to identify the cause. We will provide updates here as more information becomes available.

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