Plum Voice - Notice history

All systems operational

Website - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

DEV - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

PCI DEV - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

FUSE - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

PCI Fuse - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Insight - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Inbound Calling - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Outbound Calling - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Notice history

Nov 2023

We have observed and are triaging intermittent issues causing dead air on a portion of calls.
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience while our team triaged this issue!

  • Investigating
    Investigating

    We are currently investigating this issue and will continue to keep this page updated.

Datacenter Maintenance
  • Completed
    November 18, 2023 at 9:00 AM
    Completed
    November 18, 2023 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    November 18, 2023 at 1:00 AM
    In progress
    November 18, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    November 18, 2023 at 1:00 AM
    Planned
    November 18, 2023 at 1:00 AM

    A firewall upgrade is being preformed. No interruptions are expected from this maintenance.

Incident Affecting Fuse Call Connection
  • Resolved
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    The issue has been identified and we are working on a resolution.

Oct 2023

Platform Maintenance
  • Completed
    October 27, 2023 at 3:00 AM
    Completed
    October 27, 2023 at 3:00 AM

    Maintenance has completed successfully

  • In progress
    October 27, 2023 at 12:00 AM
    In progress
    October 27, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    October 27, 2023 at 12:00 AM
    Planned
    October 27, 2023 at 12:00 AM

    We are planning for scheduled maintenance during that time.

Telephony Maintenance
  • Completed
    October 13, 2023 at 11:20 PM
    Completed
    October 13, 2023 at 11:20 PM

    Maintenance has completed successfully

  • In progress
    October 05, 2023 at 3:20 PM
    In progress
    October 05, 2023 at 3:20 PM

    Maintenance is now in progress

  • Planned
    October 05, 2023 at 3:20 PM
    Planned
    October 05, 2023 at 3:20 PM

    We will be conducting telephony maintenance on:

    October 5th through October 13th,

    This maintenance does not include changes to our infrastructure or applications. Only changes at the underlying carrier level are being completed, and no observable impact on call connectivity and completion is to be expected. Should you experience an issue with any of your telephone numbers between the start and end times indicated above, you can contact our Support team via the following options:

    Phone: 800-995-7586
    Email: support@plumvoice.com
    Portal: https://portal.plumvoice.com

Sep 2023

Incident Affecting Subset of Numbers in PCI
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently in the process of investigating an incident that has come to our attention. At present, the issue seems to be affecting a small subset of numbers within the PCI environment.

Sep 2023 to Nov 2023

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