Plum Voice SMS Service Interruption

After 1 day, 1 hour, and 30 minutes

SMS deliverability issues have been resolved. Thank you for your patience.

After 7 hours and 55 minutes

SMS delivery delays are still occurring. Vendors/carriers are continuing to refine remediation steps from their end. We will post additional updates as they become available.

After 6 hours and 37 minutes

SMS delivery is still viable but currently delayed. We are continuing to monitor. Thank you.

After 1 hour and 55 minutes

Improvements to SMS delivery are being observed. We are continuing to monitor. We appreciate your patience!


A service disruption has been detected with Plum Voice SMS services. The issue is not native to the Plum Voice platform or infrastructure. Major telecom vendor/carriers in the industry are impacted which is affecting SMS outbound capabilities.

Impact: Outbound SMS messages are not being sent. Voice traffic is unaffected.

Began at:

Affected components
  • Plum Voice Services
    • Plum Voice SMS Service