Busy Signal on the majority of Toll-Free calls

Resolved
Partial outage
Started 4 months ago Lasted about 2 hours

Affected

Plum Voice Core Products
DEV
PCI DEV
FUSE
PCI Fuse
Plum Voice Services
Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated.

  • Identified
    Identified

    Our team has identified the source of the issue and our working closely with our partner carrier to resolve this issue. More updates to come as we continue to work towards an urgent resolution.

  • Investigating
    Investigating

    We are currently investigating the incident and working with vendors to resolve the issue as soon as possible.