Resolved
After 1 day, 15 hours, and 30 minutes
We've identified the root cause of the issue and have restored product functionality.
10:52 EDT - 10 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 19 hours and 56 minutes
Our entire technical team is working diligently to bring all services fully back online.
15:18 EDT - 9 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 19 hours and 24 minutes
We continue to investigate edge cases and are making progress toward a full restoration of service.
14:46 EDT - 9 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 18 hours and 50 minutes
We continue to make progress on resolving the current issues and returning all systems to full operation.
14:12 EDT - 9 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 17 hours and 56 minutes
We're contuining to focus our efforts on bringing additional services online. At this time Insight is operational along with outbound PCI. In order to utilize outbound PCI, please use the following temporary API call: https://outbound-pci.plumvoice.com/webservice/queuecall.php
13:18 EDT - 9 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 16 hours and 12 minutes
We are continuing to make progress on the restoration front and will be providing subsequent updates as they become available.
11:34 EDT - 9 September 2020
Recovering
After 12 hours and 11 minutes
After emergency maintenance, we have resolved many of the issues experienced. We are still in recovery mode as we continue to investigate edge cases.
Known Issues: We are working on addressing all of these now.
-Logs are not working properly.
-Voice Trends Offline
-Survey is Offline
-Insight is Offline
We will continue to update this page as the situation evolves.
07:33 EDT - 9 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 hours and 4 minutes
We are making concerted efforts to restore platform functionality back to normal.
01:26 EDT - 9 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 24 minutes
Our engineering, support and development teams are continuing to work on the issue. Updates will be posted here as more information becomes available.
23:46 EDT - 8 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 47 minutes
We're continuing to make progress and have been able to confirm an underlying connectivity issue with a third party service provider.
21:09 EDT - 8 September 2020
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 3 minutes
We are still working on this issue diligently. Mitigation efforts have been taking and we are monitoring the situation closely.
20:25 EDT - 8 September 2020
We are working on this issue right now and are making adjustments to mitigate any problems pulling the TTS engine.
19:22 EDT - 8 September 2020