We've identified the root cause of the issue and have restored product functionality.

Our entire technical team is working diligently to bring all services fully back online.

We continue to investigate edge cases and are making progress toward a full restoration of service.

We continue to make progress on resolving the current issues and returning all systems to full operation.

We're contuining to focus our efforts on bringing additional services online. At this time Insight is operational along with outbound PCI. In order to utilize outbound PCI, please use the following temporary API call: https://outbound-pci.plumvoice.com/webservice/queuecall.php

We are continuing to make progress on the restoration front and will be providing subsequent updates as they become available.

After emergency maintenance, we have resolved many of the issues experienced. We are still in recovery mode as we continue to investigate edge cases.

Known Issues: We are working on addressing all of these now. -Logs are not working properly. -Voice Trends Offline -Survey is Offline -Insight is Offline

We will continue to update this page as the situation evolves.

We are making concerted efforts to restore platform functionality back to normal.

Our engineering, support and development teams are continuing to work on the issue. Updates will be posted here as more information becomes available.

We're continuing to make progress and have been able to confirm an underlying connectivity issue with a third party service provider.

We are still working on this issue diligently. Mitigation efforts have been taking and we are monitoring the situation closely.

We are working on this issue right now and are making adjustments to mitigate any problems pulling the TTS engine.