The incident has now been resolved. Thank you.
Service restoration is still underway. We are continuing to monitor.
Our current testing has shown a partial restoration of inbound services. We are continuing to monitor and and provide updates.
At this time we have been informed that the observed impacts to inbound calls is a direct consequence of a malicious attack on one of the major telecom carriers within the industry. To date, this is the second instance of such nefarious activity impacting the entire industry and remediation steps are being actively pursued by all involved parties. We are continuing to monitor the situation as it progresses.
Our team continues to investigate this incident urgently.
An issue with an underlying carrier is resulting in a portion of inbound calls returning a busy signal/tone. Our team is currently investigating.
Our support team is available: 617-712-3000: support@plumvoice.com
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