Migrating Call Traffic

After 4 hours and 54 minutes

We've now resolved the incident. Thank you for your patience! We will be providing a written RCA to our customers as soon as it is available.

After 4 hours and 25 minutes

We've fixed the core issue, and are waiting for things to recover.

After 3 hours and 4 minutes

We're continuing to investigate the issue. Our team is standing by to field any inquiries.

After 2 hours and 12 minutes

Alternate call routing is still in place and customers may experience slow-to-connect calls or dead air. Our team is standing by: support@plumvoice.com - 800-995-7586.

After 1 hour and 11 minutes

We are continuing with alternate traffic routing in order to provide continued service. Customers may currently experience dead air on calls. For anyone requiring immediate assistance please contact our team via support@plumvoice.com. We thank you for your patience and understanding.

After 20 minutes

We're still continuing to investigate the issue and appreciate your patience and understanding.


We're experiencing an issue in one of our physical locations. We're currently migrating call traffic to preserve all core services.

Began at:

Affected components
  • Plum Voice Core Products
    • DEV
    • PCI DEV
    • Fuse
    • PCI Fuse
    • Insight
    • Plum Website