PCI Call Quality Issues

Resolved
Resolved
After 23 hours and 41 minutes

Our engineering and networking teams have fully resolved the issue. We appreciate your patience and understanding.

Recovering
After 2 hours and 15 minutes

We've taken the appropriate measures to restore call quality. We're monitoring to ensure sustained quality. We will provide any updates as they become available.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 2 minutes

We are in the progress of migrating call traffic out of one of our data centers in order to help improve call quality as well as coordinating with our underlying ISP.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 34 minutes

We are continuing to investigate the issue and coordinating with our datacenter as part of the diagnostic process.

Investigating

Customers that take advantage of our PCI environment may be experiencing call quality issues and/or dead air during live calls. At this time, our engineering team is exploring all possible causes. As more information becomes available, we will convey that via our status page.

Began at:

Affected components
  • Plum Voice Core Products
    • PCI DEV
    • PCI Fuse
  • Plum Voice Services
    • Inbound Calling