Third Party Service Provider Issue

After 1 day, 15 hours, and 24 minutes

After extensive monitoring over the weekend, the underlying issue with our third party service provider is conclusively resolved. No further service issues were experienced during our monitoring.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 37 minutes

At this time normal functionality and connectivity are restored. We are continuing to monitor.

After 11 minutes

The core issue has been resolved and we are closely monitoring developments.


We are experiencing issues with a third party service provider. Our team has rerouted call traffic through alternate pathways to allow for continued service.

Began at:

Affected components
  • Plum Voice Core Products
    • DEV
    • PCI DEV
    • Fuse
    • PCI Fuse