All systems have been restored to normal functionality and our PCI environment is working properly.
A fix has been implemented and the majority of our customers experiencing issues with PCI calls should see service return to proper working order. We are aware that there are still some lingering issues and we are monitoring and making progress to resolve the the remaining issues.
A root cause has been determined and steps have been taken towards a resolution. The majority of our customers experiencing PCI issues should see things return to normal. We are still making progress to clear the last remaining issues.
Our engineering team is continuing to make strides to correct remaining issues. Alerts to follow.
Investigations are still underway and our engineering team is working diligently to restore everything back to normal.
We’ve determined that there is an issue with Plum Voice services. Some of our customers may be impacted. We will continue to provide timely updates.
Some PCI customers may have trouble reaching their inbound applications. Our engineering team is investigating.
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