We wanted to share additional details regarding the root cause of the issue. Details can be viewed here: http://act.plumvoice.com/acton/rif/9270/s-05c8-1908/-/l-13f0c:a/l-13f0c/showPreparedMessage?sid=TV2:6QwVpKnts
We want to provide a root cause analysis to all of our customers. The following link will provide additional details regarding the root cause of the incident:
A root cause analysis will be released on 7/26/2019.
All systems are now operational and working correctly.
Progress is still underway.
We are approaching full restoration or our services. We are operating normally awaiting our carriers to finish completing our requests to return to normal routes.
We are working on clearing the last remaining issues.
Internal testing is in progress.
Boston data center is now operational and we are in the process of moving call traffic to their original routes.
Our Boston data center is now back online. We are continuing to test prior to restoring all call traffic to their normal routes.
Our regular support number is on the path towards restoration.
We are continuing to work on the connectivity issue that has occurred at our Boston data center. Our engineers are on site and repairs are in progress.
A connectivity break at our primary datacenter in Boston is leading to service degradation. We have completed the routing of telecom traffic away from that datacenter while repairs are underway. The performance of some applications is still being impaired as a result of the connectivity loss, and our team is working to reconfigure application-level data connections to relieve this service degradation.
Plum's primary platforms, DEV and Fuse+, are running with consistent service quality. Customers with applications hosted in our Boston datacenter may encounter degradation of service due to packet loss issues affecting those systems
We continue to work with our ISP and co-location facility provider to eliminate the packet loss degrading our network.
We are continuing to investigate the issue and are currently have all hands on deck.
We have identified a source of significant packet loss which is contributing to the overall performance degradation of our platform. Our engineering team is addressing the firewall issues present in order to restore functionality.
Our engineering team has been deployed to our Boston data center and are running configurations onsite to restore functionality.
We're continuing to experience service degradation on our platform. At this time our engineering team is still working to restore full service functionality. We have also provided an additional support number should anyone experience difficulties using our current support line: 617-383-4193
We have migrated the core functionality to an alternate site. Systems are coming back up, however, full functionality has not been restored.
Thank you for your patience.
We are showing signs of progress. Stand by for further updates.
Thank you for your patience.
At this time, we are continuing to investigate the outage that is still in progress.
Traffic has been moved to our other site to allow for continued service. Our team is still investigating and working on the issue.
We are continuing to investigate this issue.
We are experiencing issues and are currently investigating. Updates to follow.
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