On Friday Plum Voice experienced an issue in which our internet service provider (ISP) experienced an upstream communication problem. The automated equipment designed to detect issues of this nature did not function as expected and, as a result, manual intervention was required. Our internet service provider’s network operation center was able to resolve the issue.
Offical cause of problem was an outage on Internap's network. Root cause: Automatic failover appliance did not detect and auto switch to new circuit once outage happened. . Outage start time: 8:26am Outage resolution time: 9:04am Fix: Manual intervention from Internap's NOC was required to switch to a new upstream provider while the original issue was fixed.
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