Intermittent Issues With PCI Fuse Numbers

Resolved
Resolved
After 11 hours and 22 minutes

This incident with Fuse Customers should now be resolved. We are still closely monitoring the situation.

Recovering
After 7 hours and 40 minutes

We are approaching a resolution for Fuse PCI phone numbers.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 5 hours and 30 minutes

We are continuing our investigation and making progress towards restoring functionality. Customers may still continue to experience intermittent issues on certain phone numbers.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 3 minutes

We are continuing to look into the intermittent service degradation on Fuse PCI numbers.

Investigating

Some users may be experiencing issues with certain PCI Fuse numbers. Customers may be experiencing degraded service with this specific number type. Our team is working diligently to resolve this issue as soon as possible.

Began at:

Affected components
  • Plum Voice Core Products
    • PCI Fuse