Call Connection Issues

After 1 hour and 26 minutes

The issue has now been resolved. We appreciate your patience.

After 57 minutes

Diagnostic alerts are indicating a preliminary return to normal function. We are continuing to monitor to ensure that a complete resolution has occurred.

After 20 minutes

We are continuing our investigation and will continue to provide any relevant updates directly to our status page.


An issue with an underlying carrier is resulting in a portion of calls returning a busy signal/tone. Our team is currently investigating.

Began at:

Affected components
  • Plum Voice Core Products
    • DEV
    • PCI DEV
    • Fuse
    • PCI Fuse
    • Insight
    • Plum Website