Plum Voice - Inbound Call Failures on some Numbers – Incident details

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All systems operational

Inbound Call Failures on some Numbers

Resolved
Partial outage
Started about 2 years agoLasted 1 hour 7 minutes

Affected

Plum Voice Core Products

Operational from 5:35 PM to 6:42 PM

DEV

Operational from 5:35 PM to 6:42 PM

PCI DEV

Operational from 5:35 PM to 6:42 PM

FUSE

Operational from 5:35 PM to 6:42 PM

PCI Fuse

Operational from 5:35 PM to 6:42 PM

Insight

Operational from 5:35 PM to 6:42 PM

Updates
  • Resolved
    UTC
    Resolved

    We are continuing to monitor. All services continue to be operational.

  • Update
    UTC
    Update

    We are seeing consistent call connections as expected. Our team will continue to monitor the situation to ensure stability

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
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