Plum Voice - Intermittent Connectivity Issues with Fuse – Incident details

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All systems operational

Intermittent Connectivity Issues with Fuse

Resolved
Partial outage
Started about 1 year agoLasted about 3 hours

Affected

Plum Voice Core Products

Partial outage from 8:08 PM to 11:00 PM

FUSE

Partial outage from 8:08 PM to 11:00 PM

PCI Fuse

Partial outage from 8:08 PM to 11:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We’ve identified the issue as related to elevated system load. The problem is still ongoing, but we’ve narrowed down the cause. You may continue to see delays or unexpected behavior to logging. We’ll provide updates as we make progress.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident involving intermittent connectivity issues with the Fuse service. Our team is actively working to identify the root cause and implement a resolution.

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