Plum Voice - Outbound Calls and SMS Stuck in Queuing State – Incident details

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Experiencing minor outage

Outbound Calls and SMS Stuck in Queuing State

Identified
Major outage
Started about 14 hours ago

Affected

Plum Voice Core Products

Degraded performance from 7:27 PM to 12:38 AM, Partial outage from 12:38 AM to 12:00 AM

PCI Fuse

Degraded performance from 7:27 PM to 12:38 AM, Partial outage from 12:38 AM to 12:00 AM

Plum Voice Services

Partial outage from 7:27 PM to 8:08 PM, Degraded performance from 7:27 PM to 12:38 AM, Partial outage from 12:38 AM to 12:00 AM

Outbound Calling

Partial outage from 7:27 PM to 8:08 PM, Degraded performance from 8:08 PM to 12:38 AM, Partial outage from 12:38 AM to 12:00 AM

Updates
  • Identified
    Identified

    We've identified that the issue is continuing to impact outbound calls queuing, specifically to our PCI Fuse environment. We're actively working on a fix and will share updates as we make progress.

  • Resolved
    Resolved

    Outbound queuing behavior has returned to normal. Outbound services are operating as expected at this time.

  • Monitoring
    Monitoring

    We've identified the issue and restarted the necessary services. Outbound calls should begin processing, though there may be a slight delay as the backlog clears. We're continuing to monitor.

  • Investigating
    Investigating
    We’re currently investigating reports of outbound calls and SMS not processing as expected. The team is reviewing the underlying systems and will provide updates as they become available.
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