Plum Voice - Notice history

After further monitoring, we’ve confirmed that the previous fix did not fully resolve the issue. Outbound call requests through Fuse Legacy API are not submitting. Our engineering team has identified the problem and is actively working on a fix.

We’ll provide another update as soon as more information is available.

We’ve identified the problem and implemented a fix. Outbound call requests through Fuse Legacy API should now be processing normally. Our team is monitoring the platform to confirm stability.

We've identified that the issue is continuing to impact outbound calls queuing, specifically to our PCI Fuse environment. We're actively working on a fix and will share updates as we make progress.

Outbound queuing behavior has returned to normal. Outbound services are operating as expected at this time.

We've identified the issue and restarted the necessary services. Outbound calls should begin processing, though there may be a slight delay as the backlog clears. We're continuing to monitor.

We’ve identified the issue as related to elevated system load. The problem is still ongoing, but we’ve narrowed down the cause. You may continue to see delays or unexpected behavior to logging. We’ll provide updates as we make progress.