Plum Voice - Notice history

All systems operational

Website - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024
100% - uptime

DEV - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

PCI DEV - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

FUSE - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

PCI Fuse - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

Insight - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

Inbound Calling - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

Outbound Calling - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2024
May 2024
Jun 2024

Notice history

Jun 2024

Planned Platform Update and Maintenance
  • Completed
    June 21, 2024 at 6:00 AM
    Completed
    June 21, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    June 21, 2024 at 2:00 AM
    In progress
    June 21, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    June 21, 2024 at 2:00 AM
    Planned
    June 21, 2024 at 2:00 AM

    We will be finishing the second half of an update, started on June 19th at 3:00 AM UTC, to complete the rollout of the change to all infrastructure. In addition, routine maintenance will occur during this time. Zero downtime is expected with this maintenance.

Planned Platform Update
  • Completed
    June 19, 2024 at 6:00 AM
    Completed
    June 19, 2024 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    June 19, 2024 at 3:00 AM
    In progress
    June 19, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    June 19, 2024 at 3:00 AM
    Planned
    June 19, 2024 at 3:00 AM

    We will be updating the Plum Voice platform to correct a scenario where voicemail recordings can unexpectedly be terminated prematurely. The infrastructure supporting these operations, existing in an active/active configuration. This maintenance window will account for the updating of infrastructure supporting 50% of the traffic within the active/active architecture. The completion of this maintenance will occur on Friday, Jun 21st at 3:00 AM UTC. Zero downtime is expected with this maintenance.

Investigating Latency with Fuse
  • Resolved
    Resolved

    We've identified and resolved an issue affecting autoscaling of Plum Fuse services. This has been resolved 11:19 AM EST.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've identified the cause of the issue affecting latency in Plum Fuse and are currently working on remediation. Our team is addressing the root cause to restore full functionality as quickly as possible. We will provide further updates as we make progress.

May 2024

No notices reported this month

Apr 2024

We are investigating an issues impacting SMS functionality.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix with out upstream SMS provider and are currently. All tests indicate service has returned to normal and are continuing to monitor.

  • Identified
    Identified

    Our team has identified the source of the issue and are working to resolve this now.

Apr 2024 to Jun 2024

Next