Plum Voice - Notice history

Experiencing minor outage

Website - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

DEV - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

PCI DEV - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

FUSE - Partial outage

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

PCI Fuse - Partial outage

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

Insight - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Inbound Calling - Partial outage

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

Outbound Calling - Partial outage

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Busy Signal on the majority of Toll-Free calls
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated.

  • Identified
    Identified

    Our team has identified the source of the issue and our working closely with our partner carrier to resolve this issue. More updates to come as we continue to work towards an urgent resolution.

  • Investigating
    Investigating

    We are currently investigating the incident and working with vendors to resolve the issue as soon as possible.

Dec 2023

Platform Maintenance
  • Completed
    December 20, 2023 at 6:00 AM
    Completed
    December 20, 2023 at 6:00 AM

    Maintenance has completed successfully

  • In progress
    December 20, 2023 at 2:00 AM
    In progress
    December 20, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    December 20, 2023 at 2:00 AM
    Planned
    December 20, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

General Maintenance
  • Completed
    December 19, 2023 at 5:00 AM
    Completed
    December 19, 2023 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    December 19, 2023 at 2:00 AM
    In progress
    December 19, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    December 19, 2023 at 2:00 AM
    Planned
    December 19, 2023 at 2:00 AM

    We are planning for scheduled maintenance during this time.

Platform Maintenance
  • Completed
    December 18, 2023 at 7:00 AM
    Completed
    December 18, 2023 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    December 18, 2023 at 2:00 AM
    In progress
    December 18, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    December 18, 2023 at 2:00 AM
    Planned
    December 18, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

Nov 2023

We have observed and are triaging intermittent issues causing dead air on a portion of calls.
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience while our team triaged this issue!

  • Investigating
    Investigating

    We are currently investigating this issue and will continue to keep this page updated.

Datacenter Maintenance
  • Completed
    November 18, 2023 at 9:00 AM
    Completed
    November 18, 2023 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    November 18, 2023 at 1:00 AM
    In progress
    November 18, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    November 18, 2023 at 1:00 AM
    Planned
    November 18, 2023 at 1:00 AM

    A firewall upgrade is being preformed. No interruptions are expected from this maintenance.

Incident Affecting Fuse Call Connection
  • Resolved
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    The issue has been identified and we are working on a resolution.

Nov 2023 to Jan 2024

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