Plum Voice - Notice history

This incident is resolved.

We have confirmed the full fix for this issue and are implementing it now. We expect resolution shortly.

We have identified the issue and have implemented a workaround to restore service. You may experience a slight delay in initial connection time, but calls now connect. We are continuing working on a final fix.

No further instances of the routing/transferring error have been encountered. Transitioning this incident to a resolved status.

In the event you see a resurfacing of any symptoms, please reach out to the Care Team with example details.

We've addressed the underlying network/routing issue that was impacting external call transfers for PCI numbers. Additionally, we've identified and mitigated the issues with sound file playback. All validation testing has confirmed successful routing at this time.

We're continuing to monitor the system for recovery and will transition this disruption to a resolved status after getting full confirmation that all transfers are operational across impacted organizations.

We've identified a network routing failure within our infrastructure that contributes to the handling of PCI transfers.

We're working to correct that underlying misbehavior and will have further updates to share after that effort has been completed.

We’ve identified the cause of the issues and are actively working towards a resolution.

Transitioning this disruption to a resolved status. After monitoring the system overnight - no further instances of misbehavior or resurgence of the issue have been identified.

Please reach out to our Customer Care team via a support request if misbehavior with the logging application resurface.

We’ve identified the issue and implemented a fix. Logging is now working correctly for all calls made after the fix.

Our systems are currently processing the logs from calls made during the incident, and once the backlog is cleared, they will be available for review. To clarify, no data has been lost—our systems are simply processing through the queue.

We’ll continue to monitor the system and provide updates as needed.