All systems operational

Website
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Plum Voice Core Products

100.0% uptime

DEV

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

PCI DEV

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

FUSE

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

PCI Fuse

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Insight

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Plum Voice Services

100.0% uptime

Plum Voice SMS Service

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Inbound Calling

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Outbound Calling

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Notice history

Dec 2023

No notices reported this month

Nov 2023

We have observed and are triaging intermittent issues causing dead air on a portion of calls.
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience while our team triaged this issue!

  • Investigating
    Investigating

    We are currently investigating this issue and will continue to keep this page updated.

Datacenter Maintenance
  • Completed
    November 18, 2023 at 9:00 AM
    Completed
    November 18, 2023 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    November 18, 2023 at 1:00 AM
    In progress
    November 18, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    November 18, 2023 at 1:00 AM
    Planned
    November 18, 2023 at 1:00 AM

    A firewall upgrade is being preformed. No interruptions are expected from this maintenance.

Incident Affecting Fuse Call Connection
  • Resolved
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    The issue has been identified and we are working on a resolution.

Oct 2023

Platform Maintenance
  • Completed
    October 27, 2023 at 3:00 AM
    Completed
    October 27, 2023 at 3:00 AM

    Maintenance has completed successfully

  • In progress
    October 27, 2023 at 12:00 AM
    In progress
    October 27, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    October 27, 2023 at 12:00 AM
    Planned
    October 27, 2023 at 12:00 AM

    We are planning for scheduled maintenance during that time.

Telephony Maintenance

Oct 2023 to Dec 2023