Plum Voice - Notice history

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All systems operational

Website - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

DEV - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

PCI DEV - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

FUSE - Operational

100% - uptime
Aug 2025 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

PCI Fuse - Operational

100% - uptime
Aug 2025 · 99.97%Sep · 100.0%Oct · 99.99%

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Aug 2025
Sep 2025
Oct 2025

Insight - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Inbound Calling - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Outbound Calling - Operational

100% - uptime
Aug 2025 · 99.94%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Intermittent Call Failures for Some Fuse PCI Customers
  • Resolved
    Resolved

    This incident has been resolved. It was scoped to affect both Fuse PCI and PS DEV customers leveraging the PCI environment who have not yet been migrated to the new infrastructure. System performance has stabilized, and normal operations have resumed.

  • Monitoring
    Monitoring

    We recognize there was impact to a subset of Fuse PCI customers. A fix has been implemented, and our team is currently monitoring the results to confirm stability.

  • Investigating
    Investigating

    We are currently investigating reports of intermittent call failures affecting a subset of Fuse PCI customers. At this time, not all Fuse PCI customers are impacted.

    Our engineering team is actively reviewing the issue and working toward a resolution. Additional updates will be provided here as more information becomes available.

Sep 2025

No notices reported this month

Aug 2025

Investigating – Outbound Calls via Fuse Legacy Environment
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    After further monitoring, we’ve confirmed that the previous fix did not fully resolve the issue. Outbound call requests through Fuse Legacy API are not submitting. Our engineering team has identified the problem and is actively working on a fix.

    We’ll provide another update as soon as more information is available.

  • Monitoring
    Monitoring

    We’ve identified the problem and implemented a fix. Outbound call requests through Fuse Legacy API should now be processing normally. Our team is monitoring the platform to confirm stability.

  • Investigating
    Investigating

    We are currently investigating an issue affecting outbound calls placed through Fuse Legacy. Customers attempting to submit outbound call requests via the Fuse API or UI may encounter the error message: “A database error has occurred. Please contact your system administrator.”

    The issue has been observed on API requests to:
    https://fuse.plumvoice.com/api/apps/{application_id}/{deployment_id}/queue


    Our engineering team is actively engaged and working to identify the cause. We will provide updates here as more information becomes available.

Aug 2025 to Oct 2025

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