Plum Voice - Notice history

All systems operational

Website - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024
100% - uptime

DEV - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

PCI DEV - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

FUSE - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

PCI Fuse - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Insight - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024
100% - uptime

Plum Voice SMS Service - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Inbound Calling - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Outbound Calling - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

We are investigating an issues impacting SMS functionality.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix with out upstream SMS provider and are currently. All tests indicate service has returned to normal and are continuing to monitor.

  • Identified
    Identified

    Our team has identified the source of the issue and are working to resolve this now.

Mar 2024

Service Impact Due to Vendor Connectivity Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our vendor has implemented contingency measures, stabilizing the service. We are closely monitoring the results.

  • Investigating
    Investigating

    We are monitoring a service incident affecting one of our vendors, which may impact some of our voice services. The incident involves intermittent SIP connectivity issues to their primary IP address affecting users in the US region. We are actively engaged in the remediation process.

Feb 2024

Incident Affecting Call Connection
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring

    Following the routing adjustments, we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from "degraded performance" to "operational." Our team is still working diligently to ensure optimal service is fully restored.

  • Identified
    Identified

    We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to "degraded performance." Our team is continuing to work on fully resolving the issue to restore optimal service.

  • Investigating
    Investigating

    We've identified an outage impacting our services. Our team is currently investigating the issue to determine its cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore service as quickly as possible. Further updates will be provided as more information becomes available.

Feb 2024 to Apr 2024

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