We implemented a fix with out upstream SMS provider and are currently. All tests indicate service has returned to normal and are continuing to monitor.

Our vendor has implemented contingency measures, stabilizing the service. We are closely monitoring the results.

Following the routing adjustments, we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from "degraded performance" to "operational." Our team is still working diligently to ensure optimal service is fully restored.

We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to "degraded performance." Our team is continuing to work on fully resolving the issue to restore optimal service.