Plum Voice - Incident Affecting Call Connection – Incident details

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All systems operational

Show current status

Incident Affecting Call Connection

Resolved4 hours 31 minutes

Affected

Website

Operational from 8:45 PM to 1:16 AM

Plum Voice Core Products

Operational from 8:45 PM to 1:16 AM

DEV

Operational from 8:45 PM to 1:16 AM

PCI DEV

Operational from 8:45 PM to 1:16 AM

FUSE

Operational from 8:45 PM to 1:16 AM

PCI Fuse

Operational from 8:45 PM to 1:16 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We implemented a fix and are currently monitoring the result.
  • MonitoringUTC

    Following the routing adjustments we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from degraded performance to operational. Our team is still working diligently to ensure optimal service is fully restored.

  • IdentifiedUTC

    We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to degraded performance. Our team is continuing to work on fully resolving the issue to restore optimal service.

  • InvestigatingUTC

    We've identified an outage impacting our services. Our team is currently investigating the issue to determine its cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore service as quickly as possible. Further updates will be provided as more information becomes available.

By subscribing, you agree to receive recurring SMS status updates from Plum Voice. Message and data rates may apply. Text HELP for help, STOP to unsubscribe.