Plum Voice - Service Impact Due to Vendor Connectivity Issue – Incident details

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All systems operational

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Service Impact Due to Vendor Connectivity Issue

Resolved3 hours 7 minutes

Affected

Plum Voice Services

Degraded performance from 5:21 PM to 8:28 PM

Inbound Calling

Degraded performance from 5:21 PM to 8:28 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our vendor has implemented contingency measures, stabilizing the service. We are closely monitoring the results.

  • InvestigatingUTC

    We are monitoring a service incident affecting one of our vendors, which may impact some of our voice services. The incident involves intermittent SIP connectivity issues to their primary IP address affecting users in the US region. We are actively engaged in the remediation process.

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