Plum Voice - Notice history

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Experiencing partially degraded performance

Website - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024
100% - uptime

DEV - Degraded performance

100% - uptime
Jan 2024 · 99.92%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

PCI DEV - Degraded performance

100% - uptime
Jan 2024 · 99.92%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

FUSE - Degraded performance

100% - uptime
Jan 2024 · 99.92%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

PCI Fuse - Degraded performance

100% - uptime
Jan 2024 · 99.92%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Insight - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024
100% - uptime

Plum Voice SMS Service - Degraded performance

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Inbound Calling - Operational

100% - uptime
Jan 2024 · 99.92%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Outbound Calling - Degraded performance

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

Service Impact Due to Vendor Connectivity Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our vendor has implemented contingency measures, stabilizing the service. We are closely monitoring the results.

  • Investigating
    Investigating

    We are monitoring a service incident affecting one of our vendors, which may impact some of our voice services. The incident involves intermittent SIP connectivity issues to their primary IP address affecting users in the US region. We are actively engaged in the remediation process.

Feb 2024

Incident Affecting Call Connection
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring

    Following the routing adjustments we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from degraded performance to operational. Our team is still working diligently to ensure optimal service is fully restored.

  • Identified
    Identified

    We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to degraded performance. Our team is continuing to work on fully resolving the issue to restore optimal service.

  • Investigating
    Investigating

    We've identified an outage impacting our services. Our team is currently investigating the issue to determine its cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore service as quickly as possible. Further updates will be provided as more information becomes available.

Jan 2024

Busy Signal on the majority of Toll-Free calls
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated.

  • Identified
    Identified

    Our team has identified the source of the issue and our working closely with our partner carrier to resolve this issue. More updates to come as we continue to work towards an urgent resolution.

  • Investigating
    Investigating

    We are currently investigating the incident and working with vendors to resolve the issue as soon as possible.

Jan 2024 to Mar 2024

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