Plum Voice - Notice history

The issue has been resolved. Thank you for your patience.

Continuing our work from yesterday, our team is beginning maintenance and implementing our planned fix. All hands are on deck as work is underway. We will continue to monitor our systems throughout this process.

Mitigation has been implemented. We’ve observed intermittent slow connectivity but at this time services are operational. We are continuing to track this issue and are continuing our work on a permanent solution.

Call connection issues have returned, we are still all-hands-on deck working to readdress this issue. Mitigation is underway.

Our team has identified a few issues and has implemented mitigation steps at this time. We’ve observed intermittent slow connectivity but at this time services are operational.

Our team continues to remain vigilant in triaging this issue. We continue to make progress in resolving this issue and will keep providing updates as they are available. At this time, we have identified additional issues with outbound, all hands are still on deck working on this issue.

The issue has been resolved. Thank you.

Initial performance issues resolved. Updating status to monitoring and continuing to evaluate.

Our team is actively working on remediating TTS and ASR performance issues. We will update the status page with additional details as they become available.

Issue is fully resolved and officially status is being moved from monitoring to resolved.

TTS Engines are now performing as expected. We're continuing to monitor results. We appreciate your patience.

This issue has now been resolved and all PCI traffic is now functioning normally.

Service disruption is observed to be intermittent. We are continuing to investigate.