Plum Voice - Notice history

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All systems operational

Website - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
99.98% uptime

DEV - Operational

99.97% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

PCI DEV - Operational

99.97% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

FUSE - Operational

99.97% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

PCI Fuse - Operational

99.97% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

Insight - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024
99.99% uptime

Plum Voice SMS Service - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Inbound Calling - Operational

99.97% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.92%

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Nov 2023
Dec 2023
Jan 2024

Outbound Calling - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

View current status

Jan 2024

Busy Signal on the majority of Toll-Free calls
ResolvedPartial outage1 hour 55 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated.

  • Identified
    UTC
    Identified

    Our team has identified the source of the issue and our working closely with our partner carrier to resolve this issue. More updates to come as we continue to work towards an urgent resolution.

  • Investigating
    UTC
    Investigating

    We are currently investigating the incident and working with vendors to resolve the issue as soon as possible.

Dec 2023

DEC20
Platform Maintenance
CompletedMaintenance4 hours
  • Completed
    December 20, 2023 at 6:00 AMUTC
    Completed
    December 20, 2023 at 6:00 AMUTC

    Maintenance has completed successfully

  • In progress
    December 20, 2023 at 2:00 AMUTC
    In progress
    December 20, 2023 at 2:00 AMUTC

    Maintenance is now in progress

  • Planned
    December 20, 2023 at 2:00 AMUTC
    Planned
    December 20, 2023 at 2:00 AMUTC

    We are planning for a scheduled maintenance during that time.

DEC19
General Maintenance
CompletedMaintenance3 hours
  • Completed
    December 19, 2023 at 5:00 AMUTC
    Completed
    December 19, 2023 at 5:00 AMUTC

    Maintenance has completed successfully

  • In progress
    December 19, 2023 at 2:00 AMUTC
    In progress
    December 19, 2023 at 2:00 AMUTC

    Maintenance is now in progress

  • Planned
    December 19, 2023 at 2:00 AMUTC
    Planned
    December 19, 2023 at 2:00 AMUTC

    We are planning for scheduled maintenance during this time.

DEC18
Platform Maintenance
CompletedMaintenance5 hours
  • Completed
    December 18, 2023 at 7:00 AMUTC
    Completed
    December 18, 2023 at 7:00 AMUTC

    Maintenance has completed successfully

  • In progress
    December 18, 2023 at 2:00 AMUTC
    In progress
    December 18, 2023 at 2:00 AMUTC

    Maintenance is now in progress

  • Planned
    December 18, 2023 at 2:00 AMUTC
    Planned
    December 18, 2023 at 2:00 AMUTC

    We are planning for a scheduled maintenance during that time.

Nov 2023

We have observed and are triaging intermittent issues causing dead air on a portion of calls.
Resolved1 hour 15 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thank you for your patience while our team triaged this issue!

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue and will continue to keep this page updated.

NOV18
Datacenter Maintenance
CompletedMaintenance8 hours
  • Completed
    November 18, 2023 at 9:00 AMUTC
    Completed
    November 18, 2023 at 9:00 AMUTC

    Maintenance has completed successfully

  • In progress
    November 18, 2023 at 1:00 AMUTC
    In progress
    November 18, 2023 at 1:00 AMUTC

    Maintenance is now in progress

  • Planned
    November 18, 2023 at 1:00 AMUTC
    Planned
    November 18, 2023 at 1:00 AMUTC

    A firewall upgrade is being preformed. No interruptions are expected from this maintenance.

Incident Affecting Fuse Call Connection
ResolvedDegraded performance3 hours 27 minutes
  • Resolved
    UTC
    Resolved

    This has been identified as an issue affecting the playback of pre-recorded audio, causing applications to fall back to text-to-speech. This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    The issue has been identified and we are working on a resolution.

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Nov 2023 to Jan 2024

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